Update on issue: Progress on debit interest charged from the terminal tax due date on provisional tax

The remediation work we are doing to address the issue of debit interest being charged on provisional tax from the wrong due date has progressed well. Most accounts have been fixed, and the remaining ones are on track to be updated in the coming few weeks.  

A small group of customers are also affected by some other provisional tax issues which we identified from 17 March. These are being managed in line with our standard processes, and work is ongoing to resolve them.  

We apologise for any inconvenience and concerns this may have caused and are grateful for your understanding as we work through this. Any specific account queries going forward please contact us through your normal channels.